Over the past few weeks OneX has defined our space as ‘connecting exporters to government when things go wrong’. This has been the natural progression from identifying clusters of problems along the end-to-end customer journey to identifying the space we are going to work with. When issues arise in the export process exporters are often unsure of who to contact to get the right advice. The costs of being put in touch with the wrong people or being given the wrong information are high, so it’s important that problems are solved first time.
We have deep-dived into the realms of contact-center data made available by border agencies. Our proposed solution is based upon multi-agency engagement and we are stoked with the level of responsiveness we have experienced from agencies. In getting a consignment to the destination country a multitude of things can go wrong and present the exporter with a problem and we aim to provide a virtual centre of excellence.
We are looking forward to continuing this conversation next week working out the next steps to getting our concept flying for demo day.
We have also had amazing support from R9, Creative HQ and the rest of our cohort.
We have only 14 days to go to Demo Day – the sprint is on!